Privacy Policy

Data Protection Policy

VCTFX. We are committed to ensuring the security of your privacy. This Data Protection Policy explains how vctfx collects, uses, and discloses your personal information.

This Data Protection Policy is applicable to our website,, and its associated subdomains (collectively, our "Service"). By accessing or utilizing our Service, you acknowledge that you have read, understood, and agreed to the collection, storage, use, and disclosure of your personal information as outlined in this Data Protection Policy and our Terms of Service.

Interpretations and Key Definitions

For the purpose of this Data Protection Policy:

  • Cookie: A small piece of data generated by a website and stored by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.
  • Company: When this policy mentions "Company," "We," "us," or "our," it refers to the entity responsible for your information under this Data Protection Policy.
  • Country: Refers to the location where vctfx or the owners/founders of vctfx are based, in this case, Dubai, UAE.
  • Customer: Refers to the company, organization, or person that signs up to use the vctfx Service to manage relationships with consumers or service users.
  • Device: Any internet-connected device, such as a phone, tablet, computer, or any other device used to visit vctfx and use its services.
  • IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address.
  • Personnel: Refers to individuals employed by vctfx or under contract to perform a service on behalf of one of the parties.
  • Personal Data: Any information that directly, indirectly, or in connection with other information, including a personal identification number, allows for the identification or identifiability of a natural person.
  • Service: Refers to the service provided by vctfx as described in the relevant terms (if available) and on this platform.
  • Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: vctfx's site, which can be accessed via this URL:
  • You: A person or entity registered with vctfx to use the Services.

Data Collection

We collect information from you when you visit our service, register, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

  • Name / Username
  • Phone Numbers
  • Email Addresses

Usage of Collected Information

Any information collected from you may be utilized in the following ways:

  • To personalize your experience (helping us better respond to your individual needs)
  • To improve our service (continuously enhancing our offerings based on received information and feedback)
  • To enhance customer service (more effectively responding to your service requests and support needs)
  • To process transactions
  • To administer contests, promotions, surveys, or other site features
  • To send periodic emails

Use of Customer Information from Third Parties

We receive some information from third parties when you contact us. For instance, when you submit your email address to express interest in becoming our customer, we receive information from a third party providing automated fraud detection services. Occasionally, we collect information made publicly available on social media websites. You can control the extent of your information made public by adjusting your privacy settings on these websites.

Sharing of Collected Information

We may share both personal and non-personal information collected with third parties, including advertisers, contest sponsors, promotional and marketing partners, and others providing content or products/services of potential interest. We may also share it with affiliated companies, business partners, or transfer it in case of a merger, asset sale, or business reorganization.

We may engage trusted third-party service providers for various functions such as hosting, maintaining servers, database storage, email management, marketing, credit card processing, customer service, and order fulfillment. Your personal and possibly some non-personal information may be shared with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties like web analytics partners, application developers, and ad networks. This shared information may be used for auditing, research, and reporting.

We may also disclose personal and non-personal information to government or law enforcement officials or private parties as necessary or appropriate to respond to claims, legal processes, protect rights and interests, ensure public or personal safety, prevent illegal or unethical activities, or comply with applicable laws and regulations.

Collection of Information from Customers and End Users

We collect personal information that you submit to us, and we may also receive personal information about you from third parties, as described above.

Use of Your Email Address

By submitting your email address on this website, you agree to receive emails from us. You can opt-out at any time by clicking on the provided opt-out link or using other unsubscribe options in the respective email. We only send emails to individuals who have authorized us to contact them, either directly or through a third party. Unsolicited commercial emails are not sent as we are committed to avoiding spam.

By submitting your email address, you also agree to allow us to use it for customer audience targeting on platforms like Facebook, where custom advertising is displayed to specific people who have opted-in to receive communications from us. Email addresses submitted solely through the order processing page will be used for sending order-related information and updates. However, if you have provided the same email through another method, we may use it for any of the purposes stated in this policy.

If you wish to unsubscribe from future emails, detailed unsubscribe instructions are included at the bottom of each email.

International Data Transfer

We are incorporated in Dubai, UAE. Information collected via our website, through direct interactions, or from our help services may be transferred globally to our offices, personnel, or third parties. This data may be viewed and hosted anywhere in the world, including countries without laws regulating the use and transfer of such data. By using our services, you voluntarily consent to the trans-border transfer and hosting of such information, to the fullest extent allowed by applicable law.

Security of Collected Information

We take precautions to protect the security of your information through physical, electronic, and managerial procedures. Despite these efforts, we cannot guarantee absolute security due to the fallibility of both people and security systems. While we use reasonable measures, we acknowledge that intentional misconduct will be the standard for measuring our compliance with applicable laws imposing a duty to protect personal information.

Update or Correction of Information

Your rights to request updates or corrections depend on your relationship with us. Personnel may update their information per company employment policies. Customers can request restriction of certain uses and disclosures of personally identifiable information. You can contact us to update or correct your information, change communication preferences, or delete personally identifiable information maintained on our systems (subject to conditions), by canceling your account.

To protect privacy and security, reasonable steps, such as identity verification through a unique password, may be taken before granting profile access or making corrections. You are responsible for maintaining the secrecy of your password.

While we strive to delete information from actively used databases and readily searchable media, technological constraints may prevent the complete removal of each record. Information provided to third parties in accordance with this Privacy Policy before updates or deletions will remain unaffected.

Personnel Information

If you are an employee or applicant, we collect information you voluntarily provide for Human Resources purposes. This information is used for administering benefits and screening applicants. You may contact us to update, correct, or receive a record of the information related to you.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger, or transfer of all or substantially all of our assets or any Corporate Affiliates.


We may disclose information, including personal information, to our Corporate Affiliates. "Corporate Affiliate" refers to any person or entity under common control with us. Information provided to Corporate Affiliates will be treated in accordance with this Privacy Policy.

Information about General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), this section explains how and why we collect and maintain your data under protection.

General Data Protection Regulation (GDPR)

GDPR is a privacy and data protection law applicable across the EU. It regulates the protection of EU residents' data by companies and empowers residents with control over their personal data.

Definition of Personal Data

Personal data refers to any information related to an identifiable or identified individual. GDPR covers a wide range of information that, alone or combined with other data, can identify a person. Examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity. The Data Protection Principles emphasize fair, legal, and transparent processing, specifying purposes for data collection, limited retention, and individuals' rights to access, update, delete, restrict, or move their data.

Significance of GDPR

GDPR introduces new requirements for companies to protect personal data and enhances compliance enforcement with increased penalties for breaches. Beyond regulatory obligations, it aligns with ethical considerations. At Help Scout, we prioritize data privacy and have robust security and privacy practices in place exceeding GDPR requirements.

Individual Data Subject's Rights - Data Access, Portability, and Deletion

We are dedicated to assisting customers in fulfilling GDPR data subject rights. Personal data is processed and stored in compliant vendors, with conversations and personal data retained for up to 6 years unless the account is deleted. In case of account deletion, data is disposed of within 60 days. Recognizing the needs of EU customers, we provide self-service access to data and have a customer support team available for inquiries about working with the API.

California Residents

The California Consumer Privacy Act (CCPA) necessitates the disclosure of the categories of Personal Information we collect, how we use it, sources of collection, and third parties with whom we share it, as explained above.

California residents have specific rights under state law, including:

  • Right to Know and Access: You may submit a verifiable request for information on categories of Personal Information collected, used, or shared; purposes of collection or use; sources of collection; and specific pieces of collected Personal Information.
  • Right to Equal Service: We will not discriminate against you for exercising your privacy rights.
  • Right to Delete: You may submit a verifiable request to close your account, and we will delete the collected Personal Information about you.
  • Request to Opt-Out of Personal Data Sale: If you request, we have one month to respond, and we confirm that we do not sell the Personal Information of our users.

For more details about these rights, please contact us.

California Online Privacy Protection Act (CalOPPA)

CalOPPA mandates the disclosure of categories of Personal Information we collect, how we use it, sources of collection, and third parties with whom we share it, as explained above.

CalOPPA users possess the following rights:

  • Right to Know and Access: Submit a verifiable request for information on categories of Personal Information collected, used, or shared; purposes of collection or use; sources of collection; and specific pieces of collected Personal Information.
  • Right to Equal Service: Non-discrimination for exercising privacy rights.
  • Right to Delete: Submit a verifiable request to close your account, and we will delete collected Personal Information.
  • Right to Opt-Out of Personal Data Sale: If requested, we have one month to respond, and we confirm no sale of Personal Information of our users.

For further details on these rights, please contact us.

Contact Us

Feel free to contact us if you have any questions: